| Please Email:
returns@bigbatteries.co.uk Give an explanation why you
would like a refund or the main reason for wanting to
return the item(s) All returns queries must go through
this system. This ensures that we prioritise your issue
and a trained member of staff can resolve your query
quickly. You should also notify us by phone 0161 370
6999 and explain the reason why you would like to return
the product Please allow 48 hours for an email reponse
(We aim to respond the same day)
Return Policy for Unwanted Items
We hope you will be pleased with your purchase. Should
you wish to return an Item(s) purchased from us! We
will be happy to refund or exchange a product provided
it is in the original packaging and in a resaleable
condition. Returns should be made within 14 days and
in original, undamaged packaging.
If we find that the product has not been returned
to us in a fully resaleable condition! We reserve
the right to refuse a refund on the item(s) (in which
case the item will be returned to you), or deduct
25% of the original selling price from the refund
amount.
We will refund the price of the item to the purchaser
or exchange the product once it is received by us
and the product has been examined. The delivery charge
of £10.00, incurred by Big Batteries/Stairlift
Trader when sending the goods to the purchaser originally,
will be deducted from any final refund amount calculated.
Big Batteries / Stairlift Trader return process for
unwanted items
For all unwanted returns, An email notification must
be supplied sent to: returns@bigbatteries.co.uk You
should also contact Big Batteries / Stairlift Trader
by phone 0161 370 6999 and explain why you would like
to return the item(s)
A member of the Big Batteries / Stairlift Trader
returns department will then contact you within 1-2
working days.
If your return is accepted, you will be issued with
a RMA returns number and details of where to send
your unwanted item by email.
Upon receipt, we will examine the returned good(s)
and notify you by email of the outcome. Refunds are
normally issued within 5-7 working days.
Returns of Faulty Goods
Should you wish to return anything purchased from
us that has developed a fault! We will be happy to
exchange the product provided it is still under guarantee
and a valid proof of purchase is supplied (such as
an invoice, receipt, copy of bank statement etc).
For all faulty returns Email: returns@bigbatteries.co.uk
Explain why the item is faulty. You should also notify
us by phone 0161 370 6999 and explain why the item(s)
are faulty
A member of Big Batteries / Stairlift Trader returns
department will contact you within 2 working days.
If your return is accepted, you will be issued with
a RMA returns number by email and details of where
to send your unwanted item. Please follow these instructions
carefully and send the item back in its original box
packaging (with further protection if desired) to
avoid damage in transit. Any damage during transit
may invalidate your guarantee and the item returned
back to you.
Upon receipt, we will examine the returned good(s)
and notify you by email of the outcome. Any replacement
will be issued and you will receive a further email
notifying of the dispatch.
If no fault is found by our trained engineers /technicians,
a 25% charge for diagnoses will be applied to your
account and the product sent back to you.
Please note: your guarantee does not cover faults
that have occurred from natural wear and tear or your
ability to rectify the fault that caused the item
to fail in the first place. |
